Contact

Email support@newyearaivideo.com. We usually reply within 1–2 business days.

To help us answer quickly, include

• the email address of your account,
• for a payment or refund: the order date and amount,
• for a video problem: the date and time you made it and the scene you picked.

Before you write

• A failed video already gave its credit back: check your balance in the generator.
• Not happy with a finished video? Use “Redo once for free” under the video (within 14 days).
• Want your data deleted sooner? Write to us and we delete your photos and videos.

Policies: refund policy, privacy policy, terms of service.